Cancel or change your plan
There is no cancellation fee and no contract. Billing is manual today, so cancelling or changing plan is a request, not a button that bills a card.
How to ask
- Open Dashboard, then Billing, and scroll to Cancel or change plan.
- Press Ask to cancel my plan, or choose a plan change.
- You get an on-screen confirmation that the request was received.
What happens next
David confirms by email, and nothing changes until he does. Once a cancellation takes effect, you are not charged again. If you pay by card or bank through Manage billing, you can also cancel or change your plan yourself from there, no request needed.
Your data
Cancelling your plan does not delete your account or your data. Your customers, invoices and reminder history stay exactly as they are; you keep using Mugavi during the request window. If you also want your data removed, see delete a client book or your account, and download a copy first with export your data.
No survey, no save offer
Asking to cancel does not trigger a discount offer or a survey gate. If you want to tell us why, there is a note field, but it is optional.
Stuck? Write to hello@getcollectly.app, replies within one business day. See more help pages or how we handle your data.